Alpinestars Tech-Air® Support: What You Need to Know

If you ride with an Alpinestars Tech-Air® airbag system, you're already investing in some of the most advanced motorcycle protection technology on the market. But what happens when your airbag deploys? Or if something doesn’t seem quite right with your vest?

Let’s walk through everything you need to know about Tech-Air® support, including warranty coverage, service process, and how to contact Alpinestars directly.

🦺 What Is the Tech-Air® System?

Tech-Air® is Alpinestars' state-of-the-art airbag platform, designed to protect riders in milliseconds during an accident. It uses built-in sensors and a control unit to monitor your movements and automatically deploy the airbag when a crash is detected—no tethers or external sensors needed.

Available systems include:

• Tech-Air® 3 – slim and street-focused

• Tech-Air® 5 – everyday all-rounder

• Tech-Air® 10 – road and track protection, including hips

• Tech-Air® Off-Road – for rally and enduro terrain

• Tech-Air® Race & Street – older models still supported

• Tech Air Plasma 

🛠️ When You Need Service or Support

If your airbag deploys, shows error codes, or needs a firmware update, Alpinestars offers full servicing and diagnostic support for all Tech-Air® models.

To schedule a service, email the following to the Tech-Air® Support Center:

Send To:
📧 orderstatus@alpinestars.com
📞 +1 (800) 409-0903 (USA)
📞 +1 (310) 891-0222 (Canada)

Include the following in your email:

• Your Tech-Air® model (e.g. Tech-Air® 5, 10, 3, Race, etc.)

• Chassis number (starts with “C”—found on the label inside the vest)

• Size of the vest/system

• Info on the deployment (e.g. single, double, accidental)

• Photos of the front and back of the vest

• Proof of purchase (if claiming under warranty)

Once submitted, Alpinestars typically responds within 24–48 hours (business days) with a quote and instructions on how to proceed.

⏱️ What’s the Warranty?

All Tech-Air® systems come with a 2-year limited warranty from the date of purchase. This covers:

• Electronic faults

• System malfunctions

• Defective inflator cartridges

• Other issues not caused by misuse or improper care

📌 Important: You must register your system to activate the warranty. Do it here:
👉 Register Tech-Air®

🌍 Where Are Tech-Air® Service Centers Located?

For riders in Canada and the U.S., all servicing is handled through Alpinestars' North American HQ:

Alpinestars USA
2780 W. 237th Street
Torrance, California 90505
📧 techair@alpinestars.com

Make sure you contact Alpinestars before shipping anything. They’ll walk you through the process and provide an RMA (return merchandise authorization) if needed.

🧠 Pro Tips for Tech-Air® Owners

• Charge the system regularly—most units give 25–30 hours of ride time per full charge.

• Use the Tech-Air® app (Android/iOS) to update firmware and monitor system health.

• Don’t continue riding after a deployment. The system won’t work again until serviced.

• Keep it dry and avoid crushing the vest when storing.

Need help or questions about servicing your vest?
📩 Email us or stop by MotoHut—we’re happy to walk you through the process and assist with setup, sizing, or shipping your unit to Alpinestars.

Ride safe. Stay protected.
— MotoHut Team